Nightflix Reviews

Terrible. Went to the 9.45pm showing of the conjuring and the film was so dark that you could hardly make out anything that was happening in the movie. Would definitely not go again. Waste of money.

Ordered a physical gift card on 23rd March. Email confirmation states it would be delivered to my address in 5-10 working days. (I was pushing my luck but hoping it would turn up sooner as it was a late gift for a birthday on 9th April!) Nothing arrived but I didn't chase as I knew the turnaround stated was 5-10 working days. I emailed one month later on 28th April to ask where the voucher was as it had still not been received. Received a reply on 28th April to say vouchers hadn't been sent due to lockdown and they could instead issue a digital one. I replied the same day to ask if they could instead now just send the physical one as I'd still rather the physical gift card as it was a present. Not a fan of sending someone an email as a present. It's now 11th May and I've had no further answer or update and still no gift card. Their website has been updated to say that physical gift cards won't be sent until after 12th April (didn't state this when I ordered in March) and in any event the 12th April is now a month ago and I still have no gift card, no update. Sent an email to chase... again and have also messaged via social media where they seem to be able to post updates daily yet can't deal with customers emails/messages. Great service.

I’m not usually one to write bad reviews but I’ve been twice now, both times were really disappointing...
Both times, they had technical difficulties and the film has been cancelled. I live 40 minutes from the Newark show ground so it’s not like it’s a quick journey either. Really disappointed and probably won’t be returning :/

Visited cinema at The Bowl, Milton Keynes. Easy access but would benefit from signs to direct to area being used. Staff very helpful asking drivers to turn lights off etc. Sound system was very good provided made the movie enjoyable.

No communication regarding cancellation, and we only booked a ticket because cinemas are closed and Nightflix stated that they would be open. Don’t want to reschedule to a later date when we’d rather go to a cinema. The “no refunds” policy is horrible. So looks like I just threw away some money.

Excellent customer service , especially Nyall who went beyond to keep us happy 5*

Attending tomorrow night, super duper excited! I lost my tickets and hadn’t been able to find them anywhere contacted nightflix the night before and they got back to me instantly and were so helpful! Great customer service & can’t wait for my showing tomorrow!

We went to see the grinch at the Stoneleigh location on the 13th December and were sadly left disappointed.
With most events etc all closed still because of being in tier 3 we as well as many others im sure we’re all looking forward to a night out of doing something but we’re left disappointed and I would not recommend for the money or go back.
We arrived early probably the 5th car to arrive and ordered food pretty much straight away and straight away the menu was very different to that advertised on the website and the food we were looking forward too. The only hot food option was a plain Jayne burger or the vegan burger. None of the lovely hot dogs etc or other options advertised.. oh and soup...
So my partner ordered the burger with bacon and cheese and I had the vegan burger.
Man came along to the car to advise they had ran out of bacon... we asked how that was possible as we were one of the first cars to arrive etc but all he could do was apologise and could add another patty in the burger. Burgers arrived quite quick but the chips were not offered with any sauces which was odd too. Then as I was about to tuck into mine we had another knock on the window to say there had been a mix up and my vegan burger did not have the vegan bun. It didn’t matter to me as I am not a vegan I just fancied it over the only other option available but if I had have been a strict vegan this could have been quite upsetting.
Film started late then about an hour into it we all had another knock at the window to say the gas had ran out and no more food or
Hot drinks available at all...
they tell you not to bring your own but it’s a good job we did!! Really not good enough at all.
Also it says on the website you will be parked so you can leave if you need to.
Not the case at stoneleigh... we were at the front and completely packed in so if they had of been an emergency I’m not sure how they would have managed to get us out....
On top of that it’s strange you have to listen to it through the car radio - so many cars had to be jump started at the end so you spent a lot of the film worrying your car won’t start at the end.
On top of this finding it was a bit of a nightmare too the sat nav would
Not pick it up as we were entering the area and kept trying to get us to drive through a field lol and then when you find the centre there is one sign to say this way then you drive up a really long dark road trying to spot someone or another sign. So unless you know it and have been there before I would definitely recommend leaving extra time to find it.
It also rained which I know can’t be helped but it just topped it off trying to see the film through a smudged windscreen with no more food or hot drinks and the worry of your car battery dying.
So in my opinion it’s not worth the money and they have not got it right at all.
I’ve been to outdoor cinemas pre Covid where your sitting outside and it’s been a lovely atmosphere and experience but this just isn’t and they really really need to sort the food situation out and have available what is advertised on the website!

We've just got back from seeing Polar Express at the Stoneleigh screen and I can't recommend this highly enough either for a night out or a completely covid-safe family outing.
Huge screen, great picture quality and the sound comes through your own FM radio; it was crystal-clear and perfectly in-synch with the action. I'd expected to have my son sitting on my lap the entire time in order to have a good view, but I needn't have worried; the screen is well-positioned (and the car placement well arranged) so he chose to sit in the back seat instead and was happy with his view.
Food including burgers, hot dogs, confectionary, hot & cold drinks is delivered to your car window by a masked staff member on a tray held at arm's length. The toilets are basic but clean, with plenty of paper, hot water and soap.
The staff were fantastic from start to finish; welcoming, friendly, nothing seemed too much trouble. They somehow made the whole experience extra special without being in the way either. They even had special covers for the headlights of anyone with a car where the lights stay on if the key is in the ignition.
It was so, so nice to have a 'normal' family activity without having to worry. Having said that, we enjoyed the experience so much that we hope to continue visiting after the current situation is over, it's a great experience in its own right and I'd recommend it to anyone.

Very disappointed in the state of the toilets. Absolutely filthy, smelly, no running water. Surprising when in the middle of a pandemic when hygiene should be a priority. Only glad I brought my own food as wouldn't want to order through the app to have it delivered by staff who may have used the facilities.
On a positive note the parking and staff were very well organised with vehicles and placing headlight covers where necessary.
The film was also excellent.

Excellent night out. Sound and picture quality is amazing. Staff are so helpful.

Visited the Longmoor site. Firstly I would like to comment on the difficulty in finding your venue. There was no signs to indicate where to go at all. Following the SAT NAV will take you to the Longmoor military training camp.
However the screen size was great, sound and quality of video was brilliant. Connecting to the AUX speaker was relatively easy. Th staff were really helpful and welcoming. A bit empty and only had 3 cars including ourselves however would definitely recommend.